Video: Lindsay Lohan charged in two separate incidents

>>> one of lindsay lohan 's attorneys is denying the actress did anything wrong in the wake of her latest arrest. lohan was taken into custody in new york city early thursday on a charge of assault. and it's not her only trouble this morning. e's jason kennedy has more. jason, good morning.

>> reporter: good morning. lohan was facing third-degree assault charges at avenue nightclub early thursday morning with a woman, and then that was just the beginning because later that day she was formally charged with misdemeanor charges stemming from an auto incomment california earlier this year. lindsay lohan , a coat over her head, was released from police custody in new york thursday morning.

>> smile, lindsay.

>> reporter: lohan was arrested and charged with misdemeanor assault after an alleged altercation with a 27-year-old woman inside a lounge called avenue. a spokesperson for the nypd confirmed to nbc news that officers responded to a dispute inside avenue at 4:00 a.m . thursday. lohan was arrested and charged with assault. video obtained by tmz shows lindsay lohan with police near a black suv shortly after the alleged incident. tmz reports lohan , after telling a woman to give her some space or words to that effect, allegedly punched the woman, according to wnbc in new york, the other woman involved was not arrested or injured. a statement issued by lohan 's attorney reads once again lindsay lohan is a victim of someone trying to capture their 15 minutes of fame . from my initial investigation, i am completely confident that this case will be concluded favorably and that lindsay will be totally exonerated. legal experts say as a celebrity lohan may be held to a higher standard.

>> she's aware of what her fame can and can't do, and that's something she needs to be responsible for, and any judge is going to hold you more liable than another person for being in an altercation because you should know better because you should know that you're a target.

>> what's your comment, lindsday. talk to us, please

>> reporter: incident is the latest are a string of run-ins with the law and she faces an automatic very muchcation of her probation from removing a necklace from a jewelry store last year because of new charges against her. on thursday lohan was charged with lying to police about whether she was behind the wheel in a california traffic accident involving her porsche back on june 8.

>> this adds to her legal woes, her money problems. the girl takes two steps forward and three steps back.

>> the judge will look at the reckless driving and the lying to police but given the fact that the judge had warned her before all of this happened and said stay out of the clubs and focus on her career and didn't, i think it will be a very serious matter for this judge.

>> reporter: this after a rough week in lohan 's acting career.

>> is that what you thought?

>> reporter: she was widely panned for her role as elizabeth taylor in lifetime's "liz and dick" which premiered monday.

>> this was a make or break point. lifetime to be gambling on her, insured her, got horrible reviews this. will absolutely impact future roles for her.

>> reporter: now lohan is set to face formal charges here in knowledge on january 2nd , but her attorney maintains he'll be able to prove her innocence before that. willie?

>> jason kennedy , thanks.

Source: http://video.today.msnbc.msn.com/today/50024260/

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Customer Dissatisfaction: Why Containment Is Not An Option ...

This often leads to younger companies adopting reactive customer service strategies that do not prioritize finding ways to systematically reduce customer dissatisfaction and, rather, just try to contain customer service issues. This approach almost always results in an endemic problem with high customer loss rates down the road and substantially higher long-term customer service costs. Both of these problems usually spell disaster for a startup or expansion-stage company.

So why is customer dissatisfaction such a powerful force that needs to be addressed in a company?s customer service strategy? Below are four customer dissatisfaction characteristics that highlight why adopting a proactive customer service strategy is the logical choice:

1. Dissatisfied customers are much more emotional than satisfied customers, and consequently much more likely to share their experiences with others. Just think of the customer experiences you have had over the last year. Most people will find the majority of the ones they remember and shared with others were negative experiences. Additionally, negative customer experiences lead to much more substantial reactions than positive customer experiences.
2. Customers rarely complain to service providers directly. In fact, most of the time customers opt to complain to others or take their complaints to the internet. With social media listening techniques much of this can be captured. However, once complaints have reached the social media waves they are public and no longer a private issue.
3. The growing popularity of social media has amplified the reach of customer opinions. This effect has had a disproportionately large effect on customer dissatisfaction because negative sentiment is more likely to go viral. Just think about all the negative customer stories you can remember going viral on the internet over the last few years. One that remains clear in my mind is EJ?s AirBnB.com nightmare story that single handedly threw the company into disaster recovery mode. I bet you can?t think of a positive customer story garnering that kind of attention.
4. Customer expectations continue to grow at an astounding rate. What was considered an adequate response time or handling of a service issue yesterday is today considered below expectations. Just a few years ago a 24 hour response time to a customer complaint was considered top in class performance in most markets. Now many customers expect immediate responses to their social media communications. These constantly changing market dynamics have made it difficult and costly for companies to maintain top performance levels. To make these new demands more manageable companies have to focus more effort towards eliminating systematic issues and not being more effective at resolving them.

For these reasons, startups and expansion-stage companies need to prioritize customer service and adequately invest in developing a proactive customer service strategy.

Proactive customer service strategies are the product of including a mixture of proactive and reactive customer service key performance indicators that the company tracks in its service division. By incorporating proactive metrics, you will encourage the service team to develop systematic approaches to deal with customer dissatisfaction, not just finding better ways to resolve customer issues and contain them. However, it is also important to develop a service-oriented culture across the company, as this will lead to a long-term focused customer service strategy.

If you would like to read more on managing customer satisfaction, I recommend reading my post from last year on 6 Net Promoter Score Mistakes that Derail Customer Management Process. Similarly, if you would like to read more on customer communication, I also recommend reading my previous post on customer communication strategy development.

Sign-up for our Free Weekly Newsletter to get the best new ideas for building technology companies.

Source: http://www.business2community.com/customer-experience/customer-dissatisfaction-why-containment-is-not-an-option-0340060

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Emirates cancels Damascus flights, Internet goes dark

BEIRUT (Reuters) - Syrian rebels battled forces loyal to President Bashar al-Assad just outside Damascus on Thursday, forcing the closure of the main airport road, and the Dubai-based Emirates airline suspended flights to the Syrian capital.

Residents also reported Internet connections in the capital were down and mobile and land telephone lines working only sporadically in what appeared to be the worst disruption to communications in Syria since an uprising began 20 months ago.

The past two weeks have seen rebels overrunning army bases across Syria, exposing Assad's loss of control in northern and eastern regions despite the devastating air power that he has used to bombard opposition strongholds.

Rebels and activists said the fighting along the road to Damascus airport, southeast of the capital, was heavier in that area than at any other time in the conflict.

The Syrian Observatory for Human Rights, a opposition monitoring group, said clashes were particularly intense in Babbila, a suburb bordering the insurgent stronghold of Tadamon.

Nabeel al-Ameer, a spokesman for the rebel Military Council in Damascus, said that a large number of army reinforcements had arrived along the road after three days of scattered clashes ending with rebels seizing side streets to the north of it.

"There are no clashes directly around the airport; the fighting is about 3 or 4 kilometers away," he said via Skype, adding that rebels had taken control of many secondary roads and were expected to advance towards the airport.

He said that he hoped the proximity of the rebels to the airport would dissuade authorities from using it to import military equipment, but the priority now was to block the road.

A Syrian security source told Reuters on condition of anonymity that the army had started a "cleansing operation" in the capital to confront rebel advances.

Residents said the Internet in Damascus crashed in the early afternoon and mobile and land telephone lines were functioning only intermittently.

A blog post on Renesys, a U.S. company which tracks Internet traffic worldwide, said that at 12:26 p.m. in Damascus, Syria's international Internet connectivity shut down completely.

Emirates said it was suspending daily flights to Damascus "until further notice", but other airlines continued operations.

Airport sources in Cairo said an Egypt Air flight that left at 1:30 p.m. (1130 GMT) had landed in Damascus as scheduled.

"The Egypt Air plane has arrived ... and passengers are all safe but the pilot was instructed to take off back to Cairo without passengers if he felt that the situation there is not good to stay for longer," an official at Cairo airport said.

Elsewhere in Damascus, warplanes bombed Kafr Souseh and Daraya, two neighborhoods that fringe the center of the city where rebels have managed to hide out and ambush army units, according to opposition activists.

"NOT LAST DAYS YET"

A senior European Union official said that Assad appeared to be preparing for a military showdown around Damascus, possibly by isolating the city with a network of checkpoints.

"The rebels are gaining ground but it is still rather slow. We are not witnessing the last days yet," the official said on condition of anonymity.

"On the outskirts of Damascus, there are mortars and more attacks. The regime is thinking of protecting itself ... with checkpoints in the next few days ... (It) seems the regime is preparing for major battle on Damascus."

In the north of the country, rebel units launched an offensive to seize an army base close to the main north-south highway that would allow them to block troop movements and cut Assad's main supply route to Aleppo, Syria's biggest city.

The Observatory said that rebel units from around Idlib province massed early on Thursday morning to attack Wadi al-Deif, a base east of the rebel-held town of Maarat al-Numan.

Wadi al-Deif has been a thorn in the side of rebel units who first besieged the station in October but met fierce resistance from government forces, backed up by air strikes.

Assad is fighting an insurgency that grew out of peaceful demonstrations for democratic reform but escalated, after a military crackdown on protesters, into a civil war in which 40,000 people have been killed.

Most foreign powers have condemned Assad but stopped short of arming rebel fighters as they fear heavy weapons could make their way into the hands of radical Islamist units, who have grown increasingly prominent in the insurgency.

Rebels decry their supporters for not providing them with surface-to-air missiles that they say they need to counter the air force. But recent looting of anti-aircraft missiles from army bases has allowed them to shoot down helicopters and jets.

"So far, there is no evidence that any of the surface-to-air missiles used to date have come from outside Syria," said Peter Bouckaert, emergencies director at Human Rights Watch.

"The limited number of surface-to-air missiles that have shown up all appear to have come from Syrian military stock captured by the armed opposition."

He said the number of these missiles in rebel hands was probably over 20 but that will rise significantly as rebels are capturing military bases on an almost-daily basis.

The relatively small number of anti-aircraft missiles looted so far means that many rebel-controlled areas of the country remain vulnerable to air strikes. The Observatory said 15 citizens, including children and women, were killed during a bombing in Aleppo's Ansari district on Thursday.

Activist video footage showed the bodies of at least four children, wrapped in red blankets and apparently wearing pyjamas. Another video showed the immediate aftermath of the attack, with the bodies of children in the street and covered in cement dust. Half of one young boy's head was missing.

(Additional reporting by Dominic Evans and Erika Solomon in Beirut; Yasmine Saleh in Cairo, Praveen Menon in Dubai and Justyna Pawlak in Brussels; Editing by Mark Heinrich)

Source: http://news.yahoo.com/damascus-clashes-cut-off-airport-emirates-suspends-flights-141313857.html

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China vows to strengthen cooperation with Europe

Shanghai News.Net Wednesday 28th November, 2012

Chinese Science and Technology Minister Wan Gang told a Hamburg summit that the relationship between China and Europe has become one of the most important in the world, Xinhua reported.

"The economic and trade cooperation between the two sides has brought substantive benefits to both parties," said Wan, who is also vice chairman of the Chinese People's Political Consultative Conference National Committee.

Wan told the meeting that the international financial crisis and European debt crisis have deepened the interdependence of Chinese and European economies, adding that the the cooperation has played a positive role in uplifting the gloomy world economy.

Wan said the recently closed 18th National Congress of the Communist Party of China has charted a course for the future development of China and set an ambitious goal of building a welloff society in all aspects in China by 2020, Wan said.

He stressed that China and Europe should deepen the cooperation in the fields of economy, trade, science and technology, which is mutually beneficial.

Founded in 2004, the bienniallyheld Hamburg summit has become an important dialogue platform for the economic cooperation between China and Europe.

Source: http://www.shanghainews.net/index.php/sid/211029794/scat/9366300fc9319e9b

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Entertainment Ink Artist - Vector Draw, Paint, Sketch ... - iPhone apps

? Company App Rating 7.33 / 33 App Update 2012.11.28 12:51 App Price $1.99 Apps download 0 / 0 / 0 App Requirements iPad. iOS 4.0 or later. App support languages English, Chinese, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish App Size English, Chinese, Dutch, French, German, Italian, ? This application is available at the Apple iTunes AppStore. Dear %UserName%, if you like apps.su please, use Share & AddThis & iLike !) We need more links:)) thanks!
Current Version Info about jailbreak?/? Entertainment?/? Ink Artist - Vector Draw, Paint, Sketch, Doodle with Natural Brushes 1 Bug fixed: Crashes when trying to put a picture on the background 2 Export arts to pdf file and share it over email. Ink Artist, a vector-based drawing tool, designed to create beautiful line work and enlarge painting without blurring. Ink Artist that built with the powerful vector drawing engine allows you to experiment with your own brushes with not-quite-natural painting. Use a stylus or your finger to draw strokes that appear smooth at any zoom level without jaggies or big pixels. It is capable both of mimicking ?real? media all the way to producing very ?digital? style artwork. High resolution images could be exported directly from your iPad and to be shared easily everywhere with other art enthusiasts. It aims to be simple and fast at what it does. You will enjoy the freedom to work away from your desktop and still achieve pen-and-ink inspired look using Ink Artist. Ink Artist features highlights: ?Zoom functionality. Fluidly zoom in while drawing to create fine details, and zoom out to see a complete view and add larger elements. ?Transparency, Stroke size, Pressure-sensitive could be adjusted. ?Share your arts to facebook, twitter, email etc. ?Undo / Redo function (Unlimited steps !). ?Huge virtual canvas. You will not feel cramped by the size of your screen any more. ?Background style templates (50 kinds). ?Various types of high-quality natural brushes: brush, pencil, pen, airbrush, watercolor brush, chalk, charcoal, neon pens, special effect pens to simulate the effect of Brush painting, Watercolor painting, Oil painting, Chinese painting, Drawing, Chinese Calligraphy and so on. ?Import images or photos from your device and draw over your photos. ?Brush size adjustment slider. ?Eraser tool to correct possible mistakes. ?Export to image files. ?Export page to pdf file and share it over email. Feedback: Any suggestion will be appreciated, support email: market@effectmatrix.com jailbreak created by , have iphone apps rating 7.33 / 33. This App is available at the iphone apps Entertainment.
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Source: http://apps.su/program/53639/ink-artist-vector-draw-paint-sketch-doodle-with-natural-brushes.html

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Tea Wares from Occupied Japan

During the post-World War II years, the USA spent a great deal of money and manpower to help our former enemies rebuild their economies. One of these projects in Japan was the re-establishment of ceramics production.

An Occupied Japan cup and saucer that I found in a local antiques shop several years ago. (Photo source: article author)

While Japan had a centuries-old tradition of ceramics (stoneware, china, porcelain) ranging from functional to decorative before the war, many of the factories were damaged during the fighting and skilled workers were in short supply. At war?s end, former factory workers and artisans found their way home and began to take up their jobs in the ceramics industry.

At first Americans back home were reluctant to buy products from Japan. The main outlet for them was the PX, or post exchange: the store on the base where military personnel and their families shopped. Obviously our GIs felt that helping the Japanese rebuild their economies included being their customers. By about 1948 American ill will against the Japanese people had subsided enough that goods from Japan were once again welcomed in USA markets.

Ceramics produced in Japan between 1945 and 1952 were identified as being made in occupied Japan. Most of the pieces bear markings of this period: Made in Occupied Japan, or just Occupied Japan. Because this period lasted less than seven years, many of the pieces created during the occupation have become rare and quite valuable.

Briefly, ceramics require two firings (baking in a super-hot oven called a kiln): the first, or bisque, firing that produces a solid, semi-porous object; followed by the glaze firing, in which a combination of minerals applied to the object and then heated become vitreous, thus rendering the object impervious to liquids.

The ceramics created in Occupied Japan were generally made of a white clay, or kaolin, which is used to produce porcelain. Most of the objects, however, were produced as china, which is fired at a lower temperature than porcelain.

While the majority of Occupied Japan china comprised figurines or other figural items (mugs, salt and pepper shakers, vases, and the like), a great number of tea wares were also produced. Many of these took the form of miniature tea sets and children?s tea sets. You can also find a few teapots and full-size tea sets. The majority of tea wares produced in Occupied Japan, however, were teacups ? and some very beautiful ones at that.

When shopping for Occupied Japan china, look for the identifying marks stamped on the bottom. Although there have been some forgeries, most objects carrying the Occupied Japan stamp tend to be genuine. On the other hand, some Occupied Japan china is, unfortunately, not marked as such, and requires a ceramics expert to correctly identify it. There are also some specific factory names you can look for: Ucagco is one of these. Other pieces are signed by the individual artisan.

Occupied Japan china can be found at antiques and collectibles shops, yard sales, and via online sellers, and vary widely in price. Once you find a piece that you love, it?s up to you to decide whether the asking price is worth it.

? Online Stores, Inc., and The English Tea Store Blog, 2009-2014. Unauthorized use and/or duplication of this material without express and written permission from this article?s author and/or the blog?s owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Online Stores, Inc., and The English Tea Store Blog with appropriate and specific direction to the original content.

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Source: http://englishtea.us/2012/11/28/tea-wares-from-occupied-japan/

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Obese flier turned away by airlines dies overseas

1 day

A. Pawlowski , NBC News contributor

An ailing, 425-pound woman who was turned away by three airlines as she tried to return to the U.S. from Europe has died overseas, prompting legal action from her family.

Vilma Soltesz and her husband traveled to Hungary in September to spend a month in their former homeland ? a trek the Bronx residents made every year to visit family.

They flew from New York to Budapest on KLM without any problems, with Soltesz purchasing two seats for herself because of her size, said Holly Ostrov Ronai, the family?s attorney.

But when the couple tried to return to New York in October, the problems began.

?They were sent from airline to airline, they were sent driving around, they were just treated completely inhumanely,? Ronai told NBC News. ?(The airlines) had a duty to get her home to her doctors.?

Soltesz, 56, and her husband came on board their scheduled KLM flight to New York on Oct. 15 with the help of a Skylift elevator, but the captain told them to disembark because of an issue with the seatback and because the airline didn?t have a seatbelt extender, Ronai said.

KLM countered that it was not physically possible for Soltesz to board the aircraft, despite every effort made by the airline.

?A seat or belt extender did not offer a solution either,? said KLM spokeswoman Ellen van Ginkel, in a statement to NBC News.

?Subsequently, KLM and its partners Delta and Air France did its utmost to find an alternative in the two days that followed. The passenger also took the initiative herself to approach her ticket agent to look for alternatives with other airlines.?

The couple spent five hours at the airport and then drove through the night to Prague, where they were told a bigger Delta Air Lines plane could take them home the next day. But that attempt was also unsuccessful because Delta only had a plastic wheelchair that was not able to hold Soltesz's weight, Ronai said.

Delta did not respond to a request for comment, but a spokesman for the airline told The New York Post that ?despite a determined good-faith effort by Delta in Prague, we were also physically unable to board her on our aircraft.?

Finally, the couple tried to return to New York on a Lufthansa flight on Oct. 22. They boarded the plane, but the captain asked them to disembark because he thought Soltesz could not fasten herself in properly, Ronai said.

Lufthansa said the decision was unavoidable.

?Lufthansa, together with its local partners, fire brigade and technical experts at Budapest Airport tried its utmost to accommodate Mrs. Vilma Soltesz on board our flight from Budapest,? said spokeswoman Christina Semmel.

?After several, time consuming attempts it was decided that for the safety of this passenger and the over 140 fellow passengers, Lufthansa had to deny transportation of the passenger.?

Hungarian television footage of the couple after the incident showed Soltesz???an amputee who suffered from kidney disease and diabetes???with a severely distended belly. She died two days later.

Ronai, who plans to sue the three airlines involved for $6 million in federal court next week, said they violated the Air Carrier Access Act by not providing Soltesz with proper assistance or making the proper accommodations for her to be able to fly home and seek medical care from her doctors. This ultimately caused her death, Ronai said.

Under the Air Carrier Access Act, airlines may not refuse to fly people because of their disability, but they may exclude anyone from a flight ?if carrying the person would be inimical to the safety of the flight.??

?Airlines are responsible for determining whether or not they can carry passengers safely, and that includes those with disabilities. They may decline boarding if they believe they?re not able to do so,? said DOT spokesman Bill Mosley.

A carrier that excludes a person with a disability on safety grounds must provide a written explanation, but the Soltesz family never received any such document, Ronai said.

Meanwhile, the European Union, which includes Hungary, mandates that air travelers with ?reduced mobility? can't be denied boarding, unless the aircraft is physically too small or there are security concerns.

Obesity in itself is not considered a disability and it?s up to each airline to decide how to deal with large passengers, Mosley said.

There is also no specific rule that requires airlines to carry seatbelt extenders, said Les Dorr, an FAA spokesman. Planes must be equipped with an approved safety belt for each passenger, but the only way to meet the "approved" requirement for large fliers is for the airline to furnish the extenders, Dorr said.

With more than one-third of U.S. adults now obese, airlines continue to grapple with how to accommodate those fliers. Most now have policies addressing ?customers of size? ? usually asking them to buy two seats if they can?t lower their armrests or overflow into a neighbor?s seat.

Airfarewatchdog.com recently put together a guide listing each carrier?s approach and was surprised by the lack of uniformity.

Meanwhile, Soltesz?s family is grieving their loss.

?This should not have happened at all and it should never happen to anyone else, ever,? Ronai said.

Source: http://www.nbcnews.com/travel/obese-flier-turned-away-airlines-dies-overseas-1C7277987

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